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Terms & Conditions

Loyalty Membership

SM CINEMA CLUB PROGRAM

Participation in the SM Cinema customer club program is subject to the following terms and conditions. As a member of the club program, you must comply with these terms and conditions. SM Cinema reserves the right to modify these terms and conditions, or any aspect of the club program, at any time, without notice to you. Participation in this club program is considered acceptance of the terms and conditions and any subsequent modifications, updates, or notices related thereto. If at any time, you do not accept the terms or conditions or become dissatisfied with this program, your sole remedy is to terminate your participation and membership in the SM Cinema Club Program. SM Cinema club members can accumulate points for eligible purchases made in all SM Cinema box offices and concession stands, and may redeem those points for various rewards. Additional membership benefits, which may change periodically, may include other discounts, coupons, and special offers which will be communicated in special members only emails. Participation in SM Cinema’s club program and the determination of and the entitlement to the benefits offered are at the sole discretion of SM Cinema.

Eligibility and Enrollment

Enrollment in the SM Cinema Club Program is done in two ways – Basic and Premium. Eligible purchases may serve as basis to earn and redeem points.

SM Cinema Club Program is open to individuals eighteen (18) years of age and older who reside in the Philippines. Persons who meet these eligibility requirements may enroll in the program by signing up here. SM Cinema Club Program accounts are limited to one account per person. In the event a member has multiple accounts, the balances from those accounts cannot be combined and the accounts cannot be merged.

A Customer will be liable for any transactions that occur with his/her membership account, and he/she will not receive reimbursement for any rewards provided pursuant/in relation to the unauthorized or improper use of his/her membership account.

When you register on the SM Cinema Club Program, you will be asked to enter an e-mail address and password. This will allow you to access your membership account to check your point balance and update your account information. You are fully responsible for maintaining the security, confidentiality and the accuracy of your account information.

SM Cinema, its parent company, affiliates, directors, stockholders, officers, employees and/or agents shall not responsible for any losses, claims, damages, liabilities, expenses, and/or costs of litigation you may incur as a result of or in relation to any unauthorized use, access, disclosure or processing of your e-mail, password, or any account information.

All information that you provide to SM Cinema in connection with your participation in the club program must be true and complete. You are responsible for updating your account information so that it remains true and complete at all times.

Earning Points

To earn points online, you must log in to your membership account prior to purchasing movie tickets or concession items on the SM Cinema Website. Points are generally earned at the rate of 1 point for every Fifty Pesos (PhP50.00) of the total purchase price of the purchased eligible movie ticket/s and/or concession item/s for Basic membership and 1 point for every Twenty-Five Pesos (PhP25.00) of the total purchase price of the purchased eligible movie ticket/s and/or concession item/s for Premium membership. The foregoing notwithstanding, SM Cinema may, at its sole discretion, determine that some items or tickets may earn points at a different rate. Additionally, bonus points may be earned in conjunction with special offers that will be emailed periodically to those members who have opted in to email communications. If you have queries or concerns regarding your membership, please email us at [email protected].

SM Cinema points have no cash value and are not considered to be property of the SM Cinema member. Rewards issued in conjunction with the club program also have no cash value.

Purchase of Gift Card is not eligible for earning points. Points can be earned upon usage thereof.

Redeeming Points

Redemption of points may be done by presenting your club number to the SM Cinema cashier at the ticket counter for account and points balance verification. Upon verification by the SM Cinema cashier, the available points of the membership account may be used to effect payment for eligible movie ticket(s) and/or concession item(s) purchased through the ticket counter. The available points of the membership account may only be used for purchases made through ticket counters and may not be used to effect payment for any online purchase made through the SM Cinema Website, Application and other selling channels. When redeeming points, the unexpired points which were earned the earliest are used first in effecting payment for the purchase/s made through ticket counters. Unused points (i.e. unredeemed points or points which were not utilized to effect payment for purchases made through ticket counters) expire after twelve (12) months from the time they were earned.

Expiration of Cinema Points

Unused points (i.e. unredeemed points or points which were not utilized to effect payment for purchases made through ticket counters) expire after twelve (12) months from the time they were earned.

Termination of Membership

SM Cinema reserves the right to modify these terms and conditions, or any aspect of the club program, at any time, without notice to you. Participation in this club program is considered acceptance of the terms and conditions and any subsequent modifications, updates, or notices related thereto. If at any time, you do not accept the terms or conditions or become dissatisfied with this program, your sole remedy is to terminate your participation and membership in the SM Cinema Club Program at any time, and SM Cinema, its parent company, affiliates, directors, stockholders, officers, employees and/or agents shall not responsible to the member for any unspent points or unused rewards. SM Cinema reserves the right, in its sole discretion, to rescind credits and rewards and/or to disqualify you from membership in the SM Cinema Club Program and/or to terminate your membership immediately and without notice if, in the sole judgment of SM Cinema, you (i) violate these terms and conditions, (ii) engage in any fraud or abuse relating to eligibility for SM Cinema Club Program membership, accrual of points, or redemption of points and rewards, (iii) misrepresent any information supplied by you to SM Cinema and (iv) any other reasons analogous to the foregoing.

Your Premium membership will expire after 12 months from date of admission to the Premium membership program, unless otherwise renewed. Once your Premium membership expires, you will be automatically enrolled under Basic membership. Any unused and unexpired points will be retained in your current membership. Your Basic membership shall subsist and remain effective until you opt out of your membership. You may opt out of your membership anytime.

Membership Renewal

Annual fees will apply for renewal of Premium membership. Unused points and load from previous membership will be carried over upon renewal.

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This Movie is rated

A "PG" classification advises parents or supervising adults that the film may contain any of the following: themes, language, violence, nudity, sex, and horror, whose treatment is suitable for children below thirteen (13) years of age.

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FAQS

  1. Only fully-vaccinated individuals are allowed to watch inside the cinema.
  2. SM Cinema follows maximum seating capacity based on Alert level restrictions.
  3. You may purchase tickets on this website or at any SM Cinema ticket counter. Tuesdays to Sundays, 11am to 7pm. Cashless payments (credit/debit card, e-wallet) also accepted in select branches.
  4. Clean-as-you-go
  1. Wear well-fitted face masks all the time.
  2. Physical distancing of one (1) seat apart (1 meter)
  3. Wash hands regularly.
  4. Follow one-way markers placed on designated areas.
  5. Accomplish a Health Declaration Form on-site.
  6. Allow for temperature check at the entrance.
  7. Bringing of food and drinks is currently not allowed inside the cinema.
  8. Stay in your seats and keep conversation to a minimum for the duration of the show.
  1. All SM Cinema employees are fully vaccinated.
  2. All SM Cinema employees are required to wear personal protective equipment.
  3. A designated a health and safety officer will be assigned at all SM Cinema branches.
  4. Sanitation of high touch areas are regularly done every 30 minutes.

You may purchase tickets on this website or at any SM Cinema ticket counter, Tuesdays to Sundays, 11am to 7pm.

For transactions on this website, you may pay with any credit/debit card. For transactions at ticket counters, you may pay with BDO Pay, GCash, GrabPay, PayMaya, WeChatPay, Alipay, and debit/credit card (currently available in select branches).

You will receive an email confirmation upon successful purchase.

In order for SM Cinema to provide this online service, we add a minimal charge as an online fee. By purchasing tickets online in advance, you are guaranteed a seat and avoid a sold-out showing.

Tickets purchased are strictly non-refundable and non-cancellable.

In the unusual situation that a movie is cancelled or the cinema is not able to operate, you will be entitled to a refund of your tickets. Your refunds will be effected through the same medium by which your tickets were purchased (credit card, debit card, or mobile wallets).

A block screening is a private rental for current theatrical releases. It follows the cinema’s current movie schedule.

A theater rental is rental for multiple use, e.g., parties and events - private, corporate and religious gatherings.

For private block screenings, you may fill out this online form: https://forms.office.com/r/MEgnpGBEgn

For theater rentals, you may reach us at 8470-2222.

For extended private block screenings, both block screening and theater rental fees apply.

You may choose from the current movie lineup of your SM Cinema branch of choice (shown on this website).

For current private screenings and theater rental packages, you may call us at 8470-2222 or email us at [email protected].

For reschedules, you may reach us at 8470-2222. We only allow rescheduling for both private block screenings and theater rentals 72 hours prior to the scheduled date.

You may reach us at 8470-2222 or email us at [email protected] for rescheduling.

In accordance with the IATF and LGU guidelines, SM Cinema is currently not allowed to serve food.

In accordance with the IATF and LGU guidelines, cinema patrons are not allowed to eat inside the cinemas.

SM Cinema Club is the new Loyalty Program that lets you earn points when purchasing movie tickets and concessions online and on the app and can redeem these points for rewards such as movie tickets and concessions. SM Cinema Club allows you to buy load for your e-wallet or send gift cards to family and friends. Other SM Cinema Club benefits, which may change from time to time, may include discounts, special offers, newsletters, member-only emails and special events.

You may register on this website here: //vistauat.smphi.com/Browsing/Loyalty/MembershipPrograms/2

A Basic Membership lets you earn 1 point for every P50 purchase of movie tickets or concessions.

A Premium Membership lets you earn 1 point for every P25 purchase of movie tickets or concessions.

Purchase of Cinema load instantly earns you points

While purchase of movie tickets or concessions using the cinema load will no longer earn you points.

A Premium Membership entitles you to special gifts during your birthday month and exclusive seasonal offers.

You may use your points to purchase movie tickets or food at Snack Time at the branch.

You may only use your points over the counter at any SM Cinema branch.

You may redeem your points by presenting your club number to the SM Cinema cashier at the ticket counter for account and points balance verification. Upon verification, you may use your points to purchase movie tickets or food.

You may check your points earned on your SM Cinema Club e-wallet and redeem them on your next over the counter purchase.

Yes. Unused points (i.e. unredeemed points or points which were not utilized for purchases made through ticket counters) expire after twelve (12) months from the time they were earned. Unexpired points which were earned the earliest are used first when redeeming through ticket counters.

Your Premium membership will expire after 12 months from date of admission to the Premium membership program, unless otherwise renewed. Once your Premium membership expires, you will be automatically enrolled under Basic membership.

You may renew your Premium membership online via this website.

Your Basic membership shall continue and remain effective until you opt out of your membership.

Once your Premium membership expires, you will be automatically enrolled under Basic membership. Any unused load and unexpired points will be retained in your current membership.

Your unused points and load from previous membership will be carried over upon renewal.

For Old SM Cinema Club members who wish to access their membership:

1. Click on “Can’t Sign In?”

2. Click on “Resend Activation Link”

3. Key in your email address used for your membership

4. If you cannot remember your username, you may email [email protected] or call 8470-2222 to verify your membership by providing your contact details.

An SM Gift Card is a preloaded card with different denominations (P300, P500, P1000) which you can use to purchase movie tickets or food.

You may buy gift cards at the SM Cinema Gift Store available on this website soon.

For all gift cards and e-gift cards, you may present the emailed gift card confirmation to the cashier.

Yes. As a member, you may use your gift card to purchase movie tickets and food online by logging on to SM Cinema Club. Otherwise, you may use your gift card to pay at the ticket counter.

Yes, you may use multiple tender types over the counter.

For online transactions, you may use only one tender type.

No. Your SM Gift Card does not expire.

SM Event Screen is a cinema available for exclusive bookings that lets you enjoy alternative content such as:

  1. Watch Party
  2. Gaming
  3. Karaoke

You may book your SM Event Screen reservations at 8470-2222 or email us at [email protected].

You may call us at 8470-2222 or email us at [email protected] to get the current SM Event Screen rates.

For full details, you may check SM Event Screen’s terms and conditions here.

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